Privacy Policy

1. Information We Collect

MindCare may collect personal information when you contact us, submit a support request, subscribe to our newsletter, donate, register for programs, request appointments, or communicate with our team.

This information may include:

• Name and contact information, such as email address and phone number.
• General inquiry or support request details.
• Donation information and transaction references.
• Newsletter preferences and communication interests.
• Technical information such as browser type, device information, and website usage data.

2. Sensitive Information

MindCare encourages users not to submit highly sensitive medical, mental health, legal, or crisis details through public website forms. If sensitive information is shared, we will treat it with care and limit access to appropriate authorized personnel.

3. How We Use Information

We may use information to:

• Respond to inquiries, support requests, and appointment messages.
• Provide program, outreach, or service information.
• Process donations and send donation-related communication.
• Send newsletters and community updates where consent has been provided.
• Improve website performance, safety, and accessibility.
• Maintain records required for operations, accountability, and legal compliance.

4. Sharing of Information

MindCare does not sell personal information. We may share limited information with authorized team members, service providers, payment processors, email systems, technical support providers, or partners where necessary to operate services or respond to requests.

5. Donations and Payment Processing

Donation payments may be processed through third-party payment providers. MindCare does not store full card numbers or sensitive payment credentials on the public website. Payment processors may collect and process information according to their own privacy policies.

6. Newsletter Communication

If you subscribe to MindCare newsletters, we may use your name, email address, and selected interests to send updates. You may request removal from the newsletter list at any time by contacting us.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, email, or online transmission is completely secure. Users should avoid sending highly sensitive details through public forms.

8. Data Retention

We keep personal information only as long as necessary for the purpose it was collected, including service follow-up, donation records, legal requirements, program management, accountability, and organizational operations.

9. Your Privacy Choices

You may contact MindCare to request:

• Access to personal information you submitted.
• Correction of inaccurate information.
• Removal from newsletters or mailing lists.
• Deletion of eligible personal information.
• Clarification about how your information is used.

10. Children and Youth

MindCare may provide youth-related programs and resources. Where appropriate, involvement of parents, guardians, caregivers, or authorized support persons may be required, depending on the nature of the service, local requirements, and safeguarding considerations.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with the updated date.