1. Purpose of This Policy
MindCare Recovery Foundation aims to provide respectful, compassionate, inclusive, and community-centered support. This policy outlines general expectations for clients, service users, caregivers, and people contacting MindCare for guidance.
2. Respectful Communication
Clients, visitors, staff, volunteers, and community members are expected to communicate respectfully. Abusive, threatening, discriminatory, or harmful behavior may result in service limitations or referral to appropriate support channels.
3. Confidentiality
MindCare treats client information with care and confidentiality. However, confidentiality may have limits where there is a serious safety concern, safeguarding issue, legal requirement, or risk of harm.
4. Accuracy of Information
Clients and service users are encouraged to provide accurate information so MindCare can offer appropriate guidance, referrals, or support options.
5. Service Limitations
MindCare may provide education, recovery guidance, community support, care navigation, outreach, and referrals. MindCare website communication is not a replacement for emergency care, medical diagnosis, psychiatric treatment, or legal advice.
6. Appointments and Communication
If appointments or follow-ups are offered, clients are encouraged to attend on time, notify MindCare of cancellations, and provide updated contact details where needed.
7. Safeguarding
MindCare takes safeguarding seriously, especially where children, youth, vulnerable adults, or people at risk may be involved. Appropriate action may be taken where safety concerns are identified.
8. Website Forms and Sensitive Details
Clients should avoid submitting highly sensitive information through public website forms. Initial forms should be used for basic contact, general concern details, and guidance requests only.
9. Feedback and Concerns
MindCare welcomes respectful feedback about services, communication, website content, and programs. Concerns can be submitted through the contact page or by email.
Client Support Contact
- Email: info@mindcarefoundation.org
- Phone: +256 774 207 203